Privacy policy

We collect personal information that you provide directly to us when booking an island tour, requesting information, or contacting our team.

• Contact details including your full name, email address, and phone number.
• Tour preferences, party size, travel dates, and pick-up location details.
• Information submitted through our website contact and custom group inquiry forms.
• Transaction records and booking confirmations (payment card numbers are processed securely by PCI-compliant gateways and not stored on our servers).
• Webinar appointment date and time.
• Information related to a customer's SMS consent when the customer voluntarily agrees to receive a webinar appointment reminder by text message.

Your information is used strictly to fulfill your tour bookings, provide customer support, and keep you informed about your itinerary.

• Confirming reservations and scheduling guided tours across Oahu.
• Replying to your inquiries, schedule requests, and special accommodations.
• Sending essential travel updates, pick-up reminders, and weather advisories.
• Delivering customer service before, during, and after your excursion.
• Scheduling and managing webinar appointments.
• Sending webinar appointment reminders by SMS only to customers who have voluntarily and explicitly agreed to receive the text reminder.
• Providing customer support related to webinar appointments.

We respect your personal information and never trade, monetize, or disclose your data to outside advertisers.

• We do not sell, rent, or lease guest lists to marketing agencies or brokers.
• Information is only shared with trusted service vendors (such as reservation management platforms) who are contractually bound to confidentiality.
• Disclosure may occur only when required by law or to protect guest and team safety.

Aloha Hawaii Tours and Travel may send SMS text reminders to customers who have scheduled a webinar appointment and have voluntarily agreed to receive the reminder by text message.

After a customer schedules a webinar appointment during a phone call, our representative asks for permission to send an SMS text reminder to the customer's phone number. SMS messages are sent only after the customer explicitly agrees.

• The customer must explicitly answer "Yes" before being enrolled to receive the SMS reminder.
• If the customer answers "No," the customer is not enrolled and no SMS reminder is sent.
• After the customer answers "Yes," the representative confirms that the customer is enrolled to receive the webinar appointment reminder by text message.

• Message frequency varies based on the customer's scheduled webinar appointment.
• Message and data rates may apply.
• Reply STOP at any time to opt out of SMS messages.
• Reply HELP for help or contact Aloha Hawaii Tours and Travel at (808) 926-3800.
• SMS consent is voluntary and is not required to schedule or attend the webinar or to purchase or use any service from Aloha Hawaii Tours and Travel.
• Carriers are not liable for delayed or undelivered messages.

For more information about how personal information and mobile messaging information are collected and used, please review the Privacy Policy and Terms & Conditions.

We maintain administrative and technical safeguards designed to protect your personal details against unauthorized access, loss, or misuse.

• Secure encrypted connections (HTTPS/TLS) across all website forms.
• Restricted employee access strictly limited to authorized tour coordinators.
• Right to request a copy, update, or deletion of your stored contact records at any time.